Bsop326 -total quality management – check point – week 2

Question :         (TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____.

automation, quality

quality, productivity

inventory, quality

inspection, quality

 2.        Question :         (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated?

Most problems depend on the system and cannot be controlled by workers.

Slogans benefit customers more than workers.

Not all workers can read the slogans.

Slogans are costly to maintain and periodically update.

 3.        Question :         (TCO 4) Deming was virtually unknown in the United States until the broadcast of a program entitled “If Japan Can … Why Can’t We?” When did this broadcast occur?

1960

1970

1980

1990

 4.        Question :         (TCO 4) Two U.S. consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?

Crosby and Deming

Juran and Crosby

Crosby and Feigenbaum

Deming and Juran

 5.        Question :         (TCO 4) Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?

Quality control

Quality design

Quality improvement

Quality planning

 6.        Question :         (TCO 3) ISO 9000 recertification is required every _____.

3 years

5 years

7 years

9 years

 7.        Question :         (TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?

Several American automobile industry executives

The American Society for Quality (ASQ)

An act of Congress

The Baldrige Consulting Group

 8.        Question :         (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.

to recognize the achievements of high-quality companies

to establish guidelines and criteria for evaluation of quality-improvement efforts

to provide detailed information on how award-winning enterprises achieved success

to encourage the use of quantitative analysis to improve quality

 9.        Question :         (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except _____.

from quality assurance and strategic quality planning to broad focus on process management

from a focus on current customers to a focus on current and future customers and markets built on long-term relationships

from human-resource administration to high-performance work systems

from intraindustry rivalries to intraindustry alliances

 10.      Question :         (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following?

Deming Prize

American Society for Quality Control Award

Malcolm Baldrige National Quality Award

ISO 9000 certification program

Question :         (TCO 4) Match the following:

   : Juran’s definition of quality is

   : Higher quality leads to

   : Institute training is

   : Variation is

   : Theory of knowledge is part of Deming’s profound knowledge and       

 2.        Question :         (TCO 3) The aligned approach of the Baldrige Award is designed to achieve what results in what three areas?

 3.        Question :         (TCO 4) What are two of Deming’s 14 points?

 4.        Question :         (TCO 3) What are two of the five objectives of ISO 9000?

 5.        Question :         (TCO 3) Briefly explain how there are no losers in the Deming Prize process.

 6.        Question :         (TCO 4) Deming’s Point 3 is: Understand inspection. Briefly explain what Deming means.

 7.        Question :         (TCO 4) Briefly explain Juran’s Quality Trilogy.